Privacy and service requests

Information used for a request

A service request may include your name, callback details, vehicle, symptoms, service address or ZIP code, and preferred time for a response or visit. Provide only details relevant to the requested service. Do not submit payment-card details.

How request information is used

Mike and authorized operating support use the information to review, respond to, and manage your service request; assess vehicle and location suitability; arrange a visit; and keep necessary business records. Request information is not included in analytics event data.

A request is not a confirmed appointment. Mike will confirm service scope, location suitability, and appointment details with you.

Retention and deletion

We retain customer service-request and lead data for up to 24 months after the last customer interaction, unless a longer period is reasonably required for legal, tax, warranty, dispute, fraud-prevention, or operational recordkeeping. Data no longer needed for legitimate business purposes may be deleted sooner.

Referrals

If a request needs review by a separate service business, we will explain the purpose and proposed information sharing and obtain your affirmative consent before sharing your information.

Calls and texts

The website uses the existing CallRail number-swapping snippet. Text links go to the business SMS number. No new call-routing or recording feature is introduced by this website.